Frequently Asked Questions
Meeting our customers’ needs is paramount to our success at Tropical Penguin. We want to make sure you have a seamless and pleasant transaction any time you shop with us. In order to do this, it is important you know a few things about the fit of the clothing you buy and how they are prepared.
Almost all printing will be done Direct-to-Garment. What this means is that a printer will run the image directly onto the T-shirt/Tank Top/Hoodie/Long sleeve. The best quality products are those that are 100% cotton. We felt that it was imperative to provide products that had a little versatility, so some products have a blend of polyester as well. When purchasing one of these products please be aware that the image may appear slightly duller than the 100% cotton product.
Most clothing is offered in sizes XS-2XL, we are working to provide more sizes and even work on a Big & Tall area to service every customer’s needs. When you purchase an item please check the description area for the type of T-shirt you are purchasing. All Bella+Canvas products run about a size smaller, so you should purchase one size larger. Most product descriptions will tell you if the item runs small, but do not rely on this. At the moment most our women’s products run a size small, but most men’s products don’t have this issue. Just please be aware when making your purchase.
Since all products are made to order, please be patient. Most products have a 5-7 business day turnaround. This includes shipping time. This estimated time will also vary, depending on distance from our fulfillment centers, product stock, printing difficulties, etc. If you feel there is an issue with your order, please reach out and I will see what we can do. While we do not take returns, if there is an issue with you product due to printing, we can process a claim and get things corrected.
Considering we use a third party company to fulfill our orders, our return policy is a little tricky. We do not offer refunds or returns for sizing issues or customer discretion. We only offer returns if there is a printing issue. In such cases a claim needs to be filed through us, and we will do our best to expedite the resolution and get you the correct product. In most cases, images must be submitted in order to process a claim. Please review these terms and contact us if you have any questions.
Our Unisex clothing is men’s sizing, but as long as you know your size in adult men’s then you should have no problem purchasing unisex. We do this because some women do not like the cut that some women’s clothing lines provide. Since some of our women’s clothing is either slimmer fitting, fashion cut, etc. we offer a unisex line to fulfill everyone’s needs. Please contact us if you have any questions.
How we got started…
Tropical Penguin Clothing started with the simple idea of providing quality clothing to consumers, with a purpose. We grew from there expanding our goals to making sure we give back to the world and the environment. We wanted to create something that inspired people to do something better. We created a brand that was inspired by penguins in an effort to give back to the preservation efforts of the Penguin populations.
Tropical Penguin Brand Clothing is dedicated to helping with the preservation of the Galapagos Penguin population. A portion of our sales are donated to the World Wildlife Fund and other charitable organizations in such efforts. Penguins provide much more than smiles to the world, as they also help with both land and sea ecosystems. Seeing the decline of their populations can also affect the world around us. We are dedicated to do what we can to help. Here at Tropical Penguin we appreciate what you do, to help us reach our goals. You can find more on this foundation and their Penguin preservation efforts at, https://www.worldwildlife.org/species/galapagos-penguin
Most if not all of our items can be shipped internationally. It is the customers duty to pay for the customs fees and there is an additional charge for international shipping. Even if the order is processed, don’t be surprised if you are reached out to by a member of our team to correct any mishaps. Usually international shipping goes off without a hitch, so no need to worry!
Tropical Penguin uses a “Flat Rate” shipping method to ship domestically. When shipping internationally, Tropical Penguin Clothing will auto-adjust to a “Flat Rate International” shipping charge, to account for what our suppliers charge. Please contact us if you have any issue with shipping. Thank you!